Returns & Exchanges

At Govee, we want you to be completely satisfied with your smart lighting experience. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online Support Center and enter your order number and email address to start the return or exchange process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all accessories, manuals, and power adapters are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned product, we will process your refund to your original payment method within 7-10 business days.